Luvliy Support
Help with your account, partner connection, Premium subscription, purchases and shared memories.
Email us at info@luvliy.com. For privacy or data-rights requests, use sertacokp@gmail.com.
Contact SupportBefore you contact us
Please include the email address used for your Luvliy account, your device type, app version if known, and a short description of what happened. Do not send passwords, full payment-card details, or verification codes.
Frequently asked questions
How does one membership work for two people?
Luvliy Premium is shared by one actively connected couple. If either linked account has a valid Premium entitlement, Premium features can be available to both partners.
How do I restore a purchase?
Open Luvliy → Account → Membership & Storage → Restore Purchases. Make sure the device is signed in to the same App Store or Google Play account used for the purchase.
How do I cancel my subscription?
Subscriptions are managed by the store that processed your payment. On iPhone, manage subscriptions from your Apple Account subscription settings. On Android, use Google Play subscription settings. Deleting Luvliy does not automatically cancel an active store subscription.
Why can't I use Premium features?
Make sure you are signed in to the correct Luvliy account, connected to your intended partner, and that a valid Premium entitlement is active. If you previously purchased Premium, try Restore Purchases.
What happens if my subscription ends?
Luvliy may place Memories into read-only mode for a limited retention period, currently intended to be 60 days, so you can view, export, or renew before deletion begins.
How much storage is included?
Luvliy Premium currently includes 5 GB of shared Memories storage for the connected couple.
How do I disconnect my partner?
Use the partner/disconnect option in Account. Disconnecting does not automatically delete either account and may create a read-only archived relationship history.
How do I delete my account?
Use the Delete Account option inside Luvliy. Account deletion is different from disconnecting a partner and may affect shared relationship content.